If something isn't right with your DEZYR order, you can request an exchange or a refund within 7 days of delivery.
Eligibility
- The item must be unworn, unwashed and in its original condition, with all tags and packaging.
- Your request must be made within 7 days of receiving your order.
How to request
Message us on Instagram @dezyr.studios or email mrzaiyer@gmail.com with your order number, the item, and whether you'd like an exchange or a refund. For damaged, defective or wrong items, please include clear photos.
Return shipping
- Damaged, defective or wrong item: DEZYR covers the shipping for the return and for sending your replacement.
- Size change or change of mind: the customer covers the shipping for the return and, for exchanges, for sending the replacement.
Exchanges
Exchanges depend on stock. If the size you want is unavailable, we'll offer you a refund instead.
Refunds
Once we receive and check the returned item, we'll confirm whether your refund is approved. For Cash on Delivery orders, approved refunds are sent by bank transfer to the account details you share with us.